Happy Otter, Mothers' Day Special, Plush European Otter Soft Toy with Fish, Sea Otter Plushie, Soft Otter Toy, Lutra Nursery Decor

Payments

Now I can accept Etsy Direct Checkout as well, so you needn't a PayPal account to order!
If you have any special requirements, please contact me before ordering. Once an item is paid for you have 24 hours to cancel the sale.

Shipping from Hungary

I can use one of these two delivery providers:
DHL Worldwide Express service,
or Spring GDS (Hungarian affiliate of the Netherlands Post) service.
Both services are tracked. Delivery provider selection depends on the parcel size - the smallest and largest parcels are sent using Spring GDS service and medium size parcels (most of the parcels) are sent using DHL.
Please let me know the addressee's cell phone number which I can forward to delivery provider for smooth delivery.
If you have any questions about delivery process or tracking service then please convo me!

READY TO SHIP ITEMS: I ship them in 5-8 business days of finished purchase.

CUSTOM ORDER: please allow me 20-30 working days after received payment to make and ship your order. I always send a mail, when your order is dispatched. If you want them for a specific deadline, convo me, and I will let you know how soon I can make and ship.

Please write me your shipping adress if it doesn't match with your address available on Etsy! It's important, otherwise I will ship to your Etsy address! Thank you!

I do not take the responsibilities for customs fees.

Additional

Custom orders are available. Contact me!

Privacy

Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Collecting personal information
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Third parties with whom I share your personal information
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (Hungarian Post, DHL Hungary or DPD Hungaria). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. The length of time I keep personal information
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5. If transferring personal information outside of Europe, how the transfer will be handled
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Buyers’ rights regarding the use of their personal information and contact details
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Andrea Vida, am the data controller of your personal information. If you have any questions or concerns, you may contact me at avida@avidatoys.com. Alternately, you may mail me at:
Andrea Vida, 1131 Budapest Volegeny u. 10. Hungary

Frequently Asked Questions

Care instructions

Most of my plushies are machine washable (use low temperature, mild detergent) and can be tumble dried.
I use high quality plush and wellsoft fabrics and siliconized polyfill stuffing - all of them ar Oeko Tex 100 certified, safe for baby and children products.

Processing and shipping times

All my items are made for orders, I do not have any ready to ship items. Normally I have lots of open orders (thank to all my kind customers) therefore I should set up my listings with long processing times.
Shipping time is not a real factor - I can send parcels using DHL Express service which is usually delivered in only 2-4 working days.
If you would like to get your plushie for a special occasion with shorter deadline then please contact me and I will let you know if I can do it in time. I promise that I will do my best!

Sizing details

Muma plushies: They are more or less the same size, about 20 cm (8") body.

Normal (S) plushies: They are more or less 25-30 cm (10-12") seated. Plus legs and tails.

Medium (M) plushies: They are about 35-40 cm (15-17") seated. Plus legs and tails.

Big (XL) plushies and Big Pillows: Normal plushies are doubled in every dimensions so their volume is 8 times more than the normal ones. They are really huge.

Personalized doggies and cats: Their length depend on the number of letters written on. Each letter section is 7 cm (2 1/2") wide. Head and bottom adds 25 cm (10") so a 5 letters long doggie would be about 60 cm (24") long.